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TERMS AND CONDITIONS

OUR GUARANTEE

Mandah Bakes will provide a professionally decorated product in a timely manner as specified in the invoice or contract.  We appreciate your business and we are honored that you have chosen us to bake something special for you.  We guarantee that the flavors, size, and general design elements will be met as outlined.


If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

ALLERGY DISCLAIMER

All products are made in a home kitchen and is not inspected by the Department of State Health Services or a local health department  that may also process common food allergens.


Common food allergens that may be found in the kitchen include: eggs, dairy, nuts and wheat. Soy may be present, as it may be found within an ingredient used, such as sprinkles, for example. As such, cross contamination of these ingredients may occur. Mandah Bakes does not offer professional advice in regards to food allergies nor do we assume any risk. Please consult with a trained professional if you have any questions regarding food allergies of any kind.

DESIGN VARIATIONS

Please note that the design of the actual dessert may vary slightly and while every effort is made to properly represent the colors and color guides that you find on this website, colors viewed on a computer screen or printed will vary from one computer to another due to differences in monitor calibrations and printer configurations.


Additionally,  It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations.  Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.

CARE AND HANDLING

We are not responsible for any damage to the products purchased after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the products.  


If you or your representative elects to pick up and set up the products purchased,  you assume all liability and responsibility for the condition once it leaves the possession of Mandah Bakes.

DELIVERY

We cannot be responsible for delayed or undelivered items due to incorrect or incomplete addresses.

DEPOSITS, PAYMENTS, CANCELLATIONS

A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered by Mandah Bakes. 


The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days.


For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.

If full payment is not received the due date, the order may be cancelled.

For smaller orders less than $100 a deposit of 50% is due when placing order and the remainder will be collected 24 hours prior to delivery or pick up. 

REFUND POLICY

We will not offer refunds or exchanges for custom products that meet our quality standards once a item has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Mandah Bakes  provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.


Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Mandah Bakes.  We may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion Mandah Bakes.


Our cakes are baked from scratch and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

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